Send your request
Email business@nitya-aarogya.com with the subject “Data deletion request”, addressed to Shubham Desoria. Include your name, the relevant clinic or account, your contact details, and the information you want deleted. For a WhatsApp-related request, identify the phone number used and the relevant clinic.
Do not include passwords, full Aadhaar or other identity-document numbers, or medical attachments in the first email.
Verify and agree the scope
We may need to verify your identity and authority and coordinate with your clinic. Patients can also contact their clinic directly about medical records. We aim to acknowledge your request within 7 calendar days.
Receive an outcome
We aim to resolve verified requests within 30 calendar days after necessary verification. We will explain what was deleted, any information that must be retained and why, and any remaining provider or backup steps. Applicable shorter legal deadlines take precedence.
Cancelling a subscription or removing a patient through the application does not automatically erase all related records. Use this request process for deletion.
Backups and independent copies
Our operational target is to remove residual backups within 90 calendar days after approved active-system deletion, subject to documented legal retention. This is a managed process, not an automatic purge guarantee. We will explain provider restrictions, technical constraints or an alternative schedule in the response.
Deletion from our systems does not automatically delete records held independently by your clinic, message recipients or video-recording participants. Those organizations or people may need to be contacted separately. Medical-record, accounting, legal or dispute-related obligations may require retention of specific information.
For the full explanation of how information is handled, read our privacy policy.