Clear terms.
Fair use.

01

Who we are

Nitya Aarogya is a product operated by Trinetra Technologies, a sole proprietorship of Shubham Desoria (“we”, “us”).

These terms apply to the clinic or business that registers (“the clinic”) and to every person the clinic lets use the service (“users”), such as doctors, assistants, staff, pharmacists and laboratory staff.

02

Accepting these terms

By registering a clinic, signing in or using the applications, you accept these terms on behalf of yourself and, if you register a clinic, on behalf of that clinic. If you do not have authority to bind the clinic, do not register it.

Our privacy policy explains how information is handled and forms part of these terms.

03

Accounts and access

• The head doctor who registers the clinic controls the clinic account and decides which staff are invited and what each person may access.
• Keep login details private. Each person must use their own account; do not share logins.
• You are responsible for activity under your clinic's accounts. Tell us promptly at business@nitya-aarogya.com if you suspect unauthorized access.
• New accounts must verify their email address. Unverified accounts may be restricted and removed after the period shown in the application.

04

Plans, trial and payment

• Features depend on the clinic's plan (Starter, Professional or Specialist) and on optional add-ons such as IPD. Current prices and inclusions are shown in the application before you pay. Prices are in Indian rupees and exclude taxes unless stated.
• A new clinic must start a 14-day trial with a payment card or pay for a plan before using the service. If you do not cancel before the trial ends, the plan you selected is charged automatically.
• Paid plans renew automatically for the chosen billing cycle until cancelled. You can cancel from the Subscription page; access continues until the end of the period already paid for.
• If a renewal payment fails, access continues for a short grace period shown in the application and then stops until payment is made.
• WhatsApp credits are used for template messages and broadcasts as shown in the application. Credits have no cash value and cannot be transferred.
• Payments are processed by Razorpay. Your card or bank details are collected by Razorpay, not stored by us.

05

Clinical responsibility

Nitya Aarogya is software that helps clinics keep records and run their work. It does not provide medical advice, diagnosis or treatment. Doctors and other professionals remain fully responsible for clinical decisions, prescriptions, doses and advice given to patients.

• Medicine suggestions, interaction warnings, templates and the assistant are aids only. Check every entry before saving or printing.
• Drafts produced by the assistant must be reviewed by the doctor before they are added to a patient record.
• Prescriptions and letterpads printed from the application are issued under the doctor's own name and registration.

06

Patient data and permissions

• The clinic decides what patient information to enter and is responsible for having the patient's permission, or another lawful basis, to collect, use and share it, including for messages, pharmacy and laboratory sharing and video consultations.
• We process patient information to provide the service under the clinic's instructions, as described in our privacy policy. We do not sell patient data or use it for advertising.
• Enter only information that is necessary. Use the Aadhaar field only where needed and properly authorized.
• The clinic is responsible for keeping medical records for the periods required by law. Cancelling a plan does not by itself delete records; see our data-deletion instructions.

07

WhatsApp and connected services

• A clinic can connect its own WhatsApp Business number through Meta's sign-up flow inside Nitya Aarogya. The clinic remains the owner of that WhatsApp Business account and number, and its business name and display name are its own.
• By connecting, the clinic authorizes Nitya Aarogya to send and receive WhatsApp messages and manage message templates for that account on its behalf. The clinic can remove this access at any time, as explained in our data-deletion instructions.
• The clinic must follow Meta's WhatsApp Business Terms of Service and WhatsApp Business Messaging Policy. In particular, it must obtain patients' permission before messaging them and honour requests to stop.
• Meta may charge the clinic directly for WhatsApp conversations using the payment method the clinic adds to its WhatsApp account. These charges are separate from Nitya Aarogya fees and credits.
• Other connected services, such as Razorpay payments, Google hosting and email delivery, are governed by their own terms. We are not responsible for an outage or decision by Meta or another provider, such as a rejected template, a blocked number or a messaging limit.

08

Acceptable use

You must not:

• use the service to break any law, including medical, privacy, consumer-protection or telecom rules;
• send spam, misleading or unsolicited messages, or messages to people who have opted out;
• upload content you have no right to use, or malicious code;
• try to access another clinic's data, test or bypass security, or overload the service;
• copy, resell, reverse-engineer or build a competing product from the service, except where the law allows it.

We may suspend access to protect patients, other clinics or the service. Where reasonable, we will tell you first and explain why.

09

Availability and changes

We work to keep the service available and secure, but we do not promise it will be uninterrupted or error-free. Planned maintenance, provider outages and internet problems can affect access.

We may add, change or remove features. If a change materially reduces a paid feature you rely on, we will tell you in advance where reasonably possible. We may update these terms; the date above shows the latest version. Continuing to use the service after an update means you accept it. For material changes, we will give notice in the application or by email.

10

Liability

To the extent the law allows:

• the service is provided “as is”, and we exclude warranties that are not stated in these terms;
• we are not liable for indirect or consequential loss, lost profits, or loss caused by clinical decisions, incorrect entries or third-party services;
• our total liability for any claim is limited to the fees the clinic paid us in the 3 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited under Indian law.

11

Ending the service

• You can stop using the service and cancel your plan at any time; paid access continues to the end of the current period.
• We may end or suspend an account for serious or repeated breach of these terms, for non-payment, or where required by law.
• After the service ends, the clinic can ask for a copy or deletion of its data using our data-deletion process. Some records may have to be kept where the law requires.

12

Governing law and contact

These terms are governed by the laws of India. Courts at Sehore, Madhya Pradesh have jurisdiction, subject to any rights you have under consumer law.

Questions about these terms: write to Shubham Desoria at business@nitya-aarogya.com.